Move over, traditional hospitality—QT Melbourne is rewriting the rulebook with a concierge who’s all about tail wags and puppy love. Introducing Russell, the hotel’s first-ever Wellbeing Dog-cierge, a 20-month-old Blonde Labrador Retriever who’s ready to redefine guest experiences with his boundless charm and infectious joy.
Partnering with Guide Dogs Victoria, Russell will officially make his debut at 133 Russell Street on 27 February 2025, bringing a whole new meaning to QT Melbourne’s signature quirk and character.
Born on 30 March 2023, Russell was initially trained to assist individuals with low vision or blindness. But his playful personality and knack for spreading happiness made him a natural fit for a wellbeing role. Now, he’s found his calling as QT Melbourne’s furry ambassador, greeting guests, leading morning walks, and offering cuddles on demand.
“We’re incredibly proud to welcome Russell to QT Melbourne,” said Kristen Foat, General Manager.
“His presence represents our commitment to guest wellbeing and our support for Guide Dogs Victoria’s incredible work. Through this partnership, we’re creating an environment of joy, connection, and compassion.”
To celebrate Russell’s arrival, QT Melbourne is launching pup-friendly experiences, with proceeds benefiting Guide Dogs Victoria. Guests can enjoy Pups & Poses on Rooftop at QT, a yoga session with puppies-in-training, or indulge in puppacinos at the dog-friendly Deli QT. For a full retreat, the PupYeah! Staycation offers pet-friendly accommodations and a specialty in-room dining menu for pups.
Russell isn’t just a concierge—he’s a reminder of the joy and connection that dogs bring to our lives. Whether you’re stopping by for a coffee or checking in for a stay, Russell is ready to make your visit unforgettable. Follow QT Melbourne on Instagram for updates and exclusive ticket drops.
